COLLISION & AUTO BODY

Collision Repair Services

Collision repair can involve much more than replacing a damaged exterior panel. Depending on the vehicle and impact, a repair plan can involve structural work, refinishing, diagnostics, scanning, calibration, alignment and insurance documentation.

Repair Planning Starts With the Vehicle

A responsible repair plan considers the vehicle, the impact and the applicable repair information. The first visible estimate is a starting point; inspection and teardown may reveal operations that were not visible at intake.

Explore the Repair Services

Structural & frame repair Paint & refinishing OEM & manufacturer procedures Vehicle scanning ADAS calibration Wheel alignment

Support Around the Repair

Insurance claims assistance Towing & accident recovery Understanding estimates Choose a location

Find help by the problem you are facing

Repair terminology is not always the easiest place to start. Use the concern that brought you here, then follow the relevant service and owner guide.

For an urgent transport question, use accident recovery guidance and call the selected shop. For research, browse Repair Education. For your own vehicle, request an estimate conversation.

Choose the service that answers your repair question

The service list is a starting point, not a menu of operations every vehicle automatically needs. Begin with the damage and the questions it raises. A broken lamp, a wheel that moved in an impact and a dented outer panel can call for different assessment paths. The repair plan should connect each proposed operation to the affected component, installed equipment or vehicle-specific requirement.

For damaged panels, bumpers or a changed body opening, start with collision and auto body repair. For finish damage, color matching or refinishing after a part is repaired, use paint and refinishing. If you are unsure which category applies, describe what changed in your estimate request; you do not need to diagnose the vehicle first.

Some repair questions involve more than one category. Replacing a bumper cover can require attention to brackets, hidden absorbers, refinishing and equipment behind the cover. A useful estimate separates those tasks so you can understand why each appears.

Body repair, structural checks and electronics answer different questions

Body repair addresses damaged exterior and body components. Structural assessment asks whether reference dimensions or load-carrying areas were affected. Wheel alignment concerns wheel geometry. Diagnostics investigates electronic information and symptoms. Calibration concerns the specified reference or setup of applicable sensors. Completing one task does not automatically answer all the others.

For example, a wheel alignment printout and a body measurement report describe different conditions. A diagnostic scan can reveal information worth investigating without showing the condition of a hidden bumper mounting point. Ask which finding supports the next step and how the result will be documented.

The required combination depends on the vehicle and damage. Avoid assuming that a small-looking impact needs no investigation, or that every collision requires every specialized service. New Orleans shop resources are described on its location page; confirm the exact operation and arrangement with the shop you select.

From first contact to a workable repair plan

  1. Describe the concern. Provide the year, make, model, impact area and symptoms that began afterward. Note anything that existed before the collision.
  2. Arrange assessment. Photos help start a conversation, but access to the vehicle may be needed before hidden damage or a complete scope can be established.
  3. Review the proposed work. Ask what is confirmed, what remains conditional and which parts or procedures affect the plan.
  4. Clarify authorization and updates. Agree on the next step and how changes will be communicated. An insurance payment decision is separate from permission to perform work.
  5. Review the handoff. Ask what records, completed checks and care guidance apply when the vehicle is ready.

For a fuller explanation of the sequence, visit the collision repair process guide. For a current insurer estimate, start with insurance and estimate guidance.

Choose a real shop before arranging delivery

Boudreaux’s Collision has shops in New Orleans and Luling. Select the location that fits your route, then confirm the receiving plan. A service-area name is not an additional office, and the fact that two shops share a brand does not establish identical specialized equipment at both addresses.

Call New Orleans at 504-309-3092 or Luling at 985-331-0707. If your vehicle may need transport, explain that before choosing a drop-off time. For an online starting point, request an estimate and identify your preferred shop. Ask about the exact vehicle and operation rather than relying on a general service label.

Questions before your next step

Describe the collision, visible damage and any changed behavior in an estimate request. You do not need to diagnose the vehicle first. Choose your preferred shop and provide a reachable contact method so the team can confirm the appropriate assessment step.

Yes. Both shops provide collision and body repair with paint and refinishing. Other specialized work and location arrangements need to be confirmed for your vehicle. A shared brand does not mean every service or piece of equipment is identical at both shops.

Structural assessment concerns load-carrying components and reference dimensions, while cosmetic damage can involve outer panels and finishes. A collision may involve both. The team needs to inspect the actual vehicle rather than infer the complete repair scope from how the exterior looks.

Structural equipment and Spanesi Touch 3D measuring are available at the New Orleans operation. Ask how those resources relate to your vehicle's damage and the applicable repair plan. Confirm the location and arrangement for specialized work before your visit.

The owner-described process includes pre- and post-scan stages, while calibration and other related procedures depend on the vehicle and planned work. Scanning and calibration serve different purposes. Ask which operations apply and how completion will be documented for your repair.

Both shops provide paint and refinishing within the confirmed collision and body repair services. The method depends on the panel condition, finish and damage. Photos help with intake, but inspection is needed before the team can establish the appropriate preparation and refinishing scope.

New Orleans alignment capability is confirmed in the collision-repair context. Standalone maintenance availability needs to be checked with the shop. Explain the impact or steering concern so the team can advise on the appropriate inspection rather than assume an adjustment alone will solve the issue.

Boudreaux’s uses OEM structural and suspension parts under its stated parts policy. Other parts choices should be discussed for the actual repair. Ask what is proposed, how it relates to the damage and whether any insurer approval or payment question remains unresolved.

Bring the estimate and relevant claim information to the repair discussion. Boudreaux's communicates documented repair information and supplements where applicable. Coverage and approval remain part of the claim process; the website does not guarantee payment for every proposed part or operation.

Call the selected shop and describe the condition before arranging movement. Steering changes, leaks, wheel interference and loose components are reasons to discuss transport. The towing information explains the inquiry route, but a form submission does not confirm emergency dispatch or a pickup time.

An online request starts the intake conversation. The shop needs to review the vehicle, explain the scope and confirm the appropriate authorization process. Ask how changes and approvals will be communicated before assuming that a preliminary description or photo review establishes the entire repair plan.

Review the New Orleans and Luling addresses, directions and confirmed information, then contact the shop you prefer. Describe the vehicle and repair needs so the team can confirm the appropriate arrangement. Nearby service-area communities are not additional Boudreaux's branches.

Inside a service bay

Owner-supplied photograph of a vehicle raised in a service bay.

Owner-supplied shop photograph of a vehicle raised in a service bay. Contact the selected location about the intake and service arrangement for your vehicle.

Been in a collision?

Choose the shop that’s most convenient for you and start the process.