Contact the Shop for Assistance
New Orleans: 504-309-3092, 2150 Earhart Boulevard, New Orleans, LA 70113.
Luling: 985-331-0707, 101 4th Street, Luling, LA 70070.
Explain which page or step is difficult and what you were trying to do. Do not include sensitive claim documents in a public comment or screenshot.
Use the Site With a Keyboard
Use Tab and Shift+Tab to move between controls and Enter to follow links. The FAQ controls expand to reveal answers; the shop selector can be closed with its Close control or Escape. You can zoom text with your browser’s normal controls.
If the estimate form cannot be completed with your device or assistive technology, call the selected shop to discuss another way to begin. A request still requires follow-up and does not confirm an appointment.
Report a Specific Problem
Share the page address, device or browser if known, the step that failed and any assistive technology relevant to the issue. These details help locate the problem. This page does not assert an untested accessibility certification or guarantee conformance.
Use a direct contact route when a website control is difficult
If a menu, map, FAQ or estimate control is difficult to use, you can contact the chosen shop directly. New Orleans uses (504) 309-3092; Luling uses (985) 331-0707. Explain what you are trying to do so the team can discuss an appropriate next step.
A website problem does not establish the condition of a damaged vehicle or confirm a visit. If the vehicle is unsafe or uncertain to drive, say so when contacting the team and confirm the receiving and transport arrangement before moving it.
Related reading: Install the Boudreaux’s Collision Website App and Home.
Report the barrier with enough context
Describe the page, the action you attempted and what happened. If you can, include the device type, browser and whether you were using a keyboard, screen reader or zoom. These details help identify the problem without needing private claim documents or passwords.
Do not post personal information publicly to demonstrate a form issue. Explain which field or step blocked you and whether an error was shown. A form that prevents an incomplete submission may be behaving differently from a control that cannot be reached or operated.
Request information in a usable form
If a map cannot be used, ask for the street address and arrival instructions directly. If an FAQ control is difficult, identify the question you want explained. You can also ask the team to clarify an estimate term rather than relying on a website interaction that is not working for you.
Report the specific barrier so it can be investigated, and use direct shop contact for a time-sensitive vehicle or visit question.
Additional visitor questions
Website assistance on a phone
Generated illustration of website assistance. Contact the team if you need help finding information or using the site.